Pain to Performance Solutions is located at Campus Office Park in Bellevue, WA.
There is ample parking in front and around the building. Once you park, go to the front door and come in. If the massage practitioner is still in an appointment; have a seat, otherwise, they will be waiting to meet with you.
Please consider traffic, and allow ample driving time to ensure that you are punctual. If you are a new client, please arrive 10-15 minutes prior to your appointment for your consultation. You health history intake form is done online so you will not need to do it at the office. If you are a repeat client, arrive 5-10 minutes early, we still need to do a short consultation. Unfortunately, we regret that if you are late, we cannot add additional time to your appointment unless there is allowable space and time. Your bill will reflect charges for the additional time.
In the professional practice of massage therapy, the standard is to take 5 minutes off to get undressed and 5 minutes off to get dressed. We try to limit this as much as we can so that you have in a 1 hour session 50 minutes hands on. Your consultation and assessments’ are part of your session time, but payment is not. So please arrive slightly early for payment and if you might need a longer consultation. Unfortunately, if you are late, we will not be able to extend your time because we usually have another client after you. If there is time, an increase in the fee will apply. We are on time for you, so please be on time for us. We understand things happen at times and will take into consideration.
Everybody is different! On average, the effectiveness of our massages should last 4-14 days, depending on your situation. Some clients may need to be seen 2-3 times per week, but others may only need 1-2 time per week. You can come every day if you want. Each case is different, but on average, regular massage therapy maintenance of 1 time per week is recommended for the therapeutic benefits to work. If you stretch the limits to 1-2 times per month, your muscles have usually returned back to their original tightness in-between visits, forcing us to start over again.
Unless you had an accident or recent injury, your pain did not just get there overnight. By the time pain and tightness is noticeable, it has been developing for years, extending into the third and fourth layers of muscle. Whether it takes one or multiple sessions for you to feel improvement will depend on the severity of your condition and what is happening internally. If you do not keep up with regular visits, the pain will return as muscle memory will allow them to tighten again easily.
While we may relieve your pain quickly, this doesn’t mean your tissues are in a healthy state. Improving your muscles’ health requires a long-term treatment plan and a regular visiting schedule. Muscle tightness is believed to be hereditary and likely began at a young age. It is probable that your parents suffer from the same areas of pain and tightness and may even have similar posture problems. In order to get past your myoskeletal predisposition, we have to be consistent.
Whiplash, Torticollis, Cervical Strain, Range of Motion Limitations, Lumbago (Back Pain), Sciatica, Leg Length Irregularities, Pelvic Tilt and Rotation, Hemi Pelvis, Pelvic Floor Dysfunction, Post-Op Back Surgery, Post Operative Conditions, Frozen Shoulder – Adhesive Capsulitis, Rotator Cuff Strain or Rotator Cuff Injury, Tennis and Golfer’s Elbow, Carpal Tunnel Syndrome, Piriformis Syndrome (Sciatica Entrapment), Sub Acute Sciatica (Sciatica Compression), Shin Splints, Chondro-Malacia, Planter Fasciitis, Sprain & Strain, DeQuervain’s Tenosynovitis/Tendonitis, Bicipital Tendonitis, Bursitis, Overuse/Misuse, Thoracic Outlet Syndrome, Wye Neck (Neck Spasm), TMJ, Structural Deviations: Lordosis, Kyphosis, Scoliosis, Tension, Fibromyalgia, Arthritis, Headaches, General Neck, Occipital & Anterior Neck Balancing, Scar Release, Medical Massage, Pain Management, Stress Management, Rehabilitation Work, Car-Auto Accident Cases, PIP cases, Workman’s Compensation.
There is a reason the state requires any massage or bodywork treatments to be performed by a Licensed Massage Therapist, unless one is a chiropractor, physical therapist, Occupational Therapist, Acupuncturist, MD, or a nurse working under a MD. In addition, do not confuse personal training, physical therapy, chiropractic, physical therapy and occupational therapy with massage. We are regulated under a separate health department’s licensing and certification, but work together. It is about your health and wellness being the top priority so that you are not made ill or injured by untrained frauds. Don’t be fooled by fancy unlicensed trademark names. They may have some self-taught knowledge, or they may have some past or present formal education, but have not met the state’s requirements to safely administer massage therapy or bodywork. If they had, they would be licensed as the requirements are minimal for those with the proper and necessary credentials to perform Massage Therapy and Bodywork. Do not settle for less than the highest quality licensed professional when it comes to your body. You only have one!
We accept 1st party PIP Personal Injury Protection, private L&I, and WA State L&I Labor and Industry. We also accept credit cards that are linked to an HSA Health Savings Account and FSA Flexible Savings Account. All insurance must be prior verified before your session.
Did you know you can put away up to $3000 a year pre-taxes into your health savings account to use for non-covered healthcare, such as massages? A doctor’s note is not required.
For major medical health insurance coverage that we are not in-network with and that you do not have out of network benefits; we provide a Super Bill with appropriate CPT codes and documentation in order for you to submit to your insurance company for your possible reimbursement. We do not accept HMO, Medicare, and Medicaid since most of those do not cover massage therapy.
Remember insurance coverage for massage is meant for “rehabilitation of injuries or dysfunction” which means you need a prescription otherwise your insurance company may not authorize or they may deny coverage. Massage coverage benefits are not meant for maintenance, wellness massage nor relaxation. When a prescription is written it also has a diagnosis which means we work on only the area of diagnosis.
Most bodywork sessions we offer do not require you to remove your clothing. You will be wearing either gym clothes or yoga clothes. This allows for testing, assessments, movement, treatment, and any stretching needed to be done without exposing you. The kind of work we do you may be getting up and done for some parts of the session depending on what you are scheduled for. We have a few treatments that might require you to disrobe, such as Mild Lymphatic Drainage, Cupping Therapy, Instrument Assisted Soft Tissue Mobilization, hot Bamboo Therapy, Fascia Blasting, and any other massage that lotion or oil is used.
NOTICE: For the session that does require draping, professional draping is used. We run a professional massage therapy practice and abide by all professional codes of ethics per American Massage Therapy Association, Washington Department of Health, Washington, Seattle, Bellevue and King’s county law, Texas Department of State Health Services, Harris County and Texas Law. Our massage sessions are 100% professional. Please do not ask for any of “those” types of services; all services considered inappropriate by the Washington Health Department and Texas Department of State Health Services are PROHIBITED at PTPS. Any conduct deemed inappropriate and/or offensive, including overly personal topics of conversation, will result in the immediate termination of your session; you will be charged for the full session.
We require a credit card to secure your appointment. Unfortunately, due to no-show-no-calls, cancellations, and re-schedulers, we require a card number to ensure all clients have an opportunity to schedule a massage instead of keeping spots for those who do not show up. We understand that unexpected situations and illnesses occur. Please see our cancellation and reschedule policy on that.
By redeeming a gift certification, the recipient accepts and agrees to comply with all of the terms and conditions set forth on the certificate. A pain To Performance certificate will only be accepted for a massage at the clinic location. Reservations for treatments and services must be made in advance and are subject to availability. The clinic certificate must be presented to the clinic desk at the time of check-in. The certificate may be supplemented by payment of cash or valid credit card if you want a longer appointment than the gift certificate covers. No credit or change will be given on any unused portion of a certificate. Not redeemable for cash or other substitutions, not replaceable if lost, destroyed, stolen or expired, and void if altered, photocopied, or reproduced. Not transferable to another person. Terms are void where prohibited by law. The use of certificates at the clinic shall be subject to respective government approvals, regulations, restrictions, and applicable taxes. The terms and conditions of this certificate are governed by the laws of the state of Washington, USA. The certificate is void if sold for cash or other considerations. The certificate will not be extended beyond the expiration date. Tax liability, if any, including disclosure, is the user’s responsibility. Certificates may not be accepted for outcall, home, or hotel appointments.
Guest Instructions for Gift Certificates
- Reservations for massage services must be made in advance.
- Indicate that you will be redeeming a certificate.
- Present certificate to the Clinic desk at check-in.
- A gift certificate cannot be split up.
- Subject to Availability.
- Non Transferable.
Please cancel or reschedule by calling or texting us within 48 hours (business days) for a full refund; otherwise, we regret, there will be a full charge for amount of the appointment. If you need to cancel or reschedule on a Monday it needs to be done on Friday by 5 pm since we are closed on Saturday and Sundays. e-mailing is not a good way to do this because we may not see it until much later than needed. Texting us is best. If an appointment is scheduled the same day, a proper cancellation notice will be considered on a case-by-case basis. We understand sometimes the appointment is made the same day and at the last minute, but please keep in mind that when you take up space, we cannot fill it with someone else who wants it, and when you cancel and reschedule, it creates scheduling issues and and an inability to get patients in who need to be seen. In addition, any change to a reduction of time for your appointment must be done 48 hours in advance; otherwise, you will be responsible for the full amount of the original schedule fees for the time booked unless the therapist deems you do not need the full length of the session.
No-shows-no-calls are not tolerated and will be charged the full amount of the regular priced appointment the same day it happens with the credit card used for scheduling. We understand that sometimes you might forget, but if it happens more than one time, the party will be blocked from future booking online and with our clinic and will need to call. This includes if we can not collect the fee!
There are no refunds for any services or items purchased at the clinic.
We accept and appreciate tips as a way of showing your gratitude for a job well done. A tip is customarily given if you like our service and feel we did a good job.
Policies At A Glance
Cancellations-Reschedules: 72 hour notice (business hours) is required for all cancellation and reschedules of an appointment on Monday- Friday, or there is a charge per the above cancelation-reschedule policy. If you need to cancel or reschedule on a Monday it needs to be done on Friday by 5pm since we are closed on Saturday and Sundays. Payment is due on the day you missed, and your credit card used for booking will be used. We understand emergencies happen and sometime you get suddenly sick, we will take all reasons into consideration and hope you understand as we try to get patients in and seen.
Tardiness: Appointment times are as scheduled and cannot be extended beyond the stated time to accommodate late arrivals. Please be on time to your appointment.
Sickness: Massage and bodywork is not appropriate care for infectious or contagious illness. Please cancel you appointment as soon as you are aware of an infectious or contagious condition. If it is within the 72 hour notice period, the cancellation fee will be waived. We understand sometime one suddenly gets sick and will take this into consideration.
No Show No Call: Will be charge the full amount of the session same day with the credit card given at scheduling.
If this is a PIP, and L&I Cases:
Cancellations- Reschedules: We do not bill insurance companies for missed appointments or late cancellations. You are responsible for paying the missed appointment/late cancellation fees with your credit card on file, due on the day you missed. Please give the required 72 hour notice (business hours) for all cancellations and reschedules per the cancelation-reschedule policy above. If you need to cancel or reschedule on a Monday it needs to be done on Friday by 5pm since we are closed on Saturday and Sundays.
No Show No Call: Will be charge the full amount of the session same day with the credit card given at scheduling.
Financial Responsibility: Once your insurance is verified, we bill and accept payment from your insurance company for covered services if we are in network with the insurance company. In the event that the insurance company denies payment or makes partial payment, you are responsible for the balance, deductibles and copays. Your signature on our health intake form confirms your financial responsibility for all services, regardless of insurance coverage. An invoice for the remaining balance will be sent to your address on file and is due upon receipt.
Assignment of Benefits: Your signature on our health intake form authorizes and directs payment of medical benefits to the massage/bodywork practitioner for services provided by this office.
Release of Medical Records: Your signature on our health intake form authorizes the release of all of your medical records on file in this office, for the purpose of processing your claim, to the following: your attorney, the healthcare providers attending to this condition, and the insurance case managers. Medical records will not be edited unless otherwise stated in an exclusive release of medical records signed through your attorney.
Please Note: Pain To Performance Solutions specializes in different styles of massage therapy, bodywork, acutherapy and stretching in a clinic like setting. Massage, bodywork and somatic therapies specifically exclude diagnosis, prescribing, prescription, manipulation or adjustments of the human skeletal structure, or any other service, procedure or therapy which requires a license to practice orthopedics, physical therapy, podiatry, chiropractic, osteopathy, psychotherapy, acupuncture, or any other profession or branch of medicine. Any discussion of medical issues are not intended to be medical advice, prescribing nor diagnosis but are simply general comments or discussion for educational purposes and what we do for ourselves. Please consult your private physician for medical questions. We reserve the right to refuse service to anyone at anytime for any reason.